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Why can I not send/receive MIDI data via the MIDI ports on my Scarlett 3rd Gen?
My ISA unit is not working - how can I reset it?
Why do I hear white noise when I turn up the gain on my interface?
What is the warranty on my Focusrite product?
Why is the display on my Control 2802 dim?
2802 Faders are moving on their own when using Pro Tools
See all 8 articles
Pro Tools First - Enable Cloud Functionality Error
Sample Rate, Bit Depth & Buffer Size Explained
No audio via optical S/PDIF
Step-down/up transformers and digital sync problems with the Octopre.
Does the Octopre auto-sense sample frequency and bit depth?
I have connected my VoiceMaster Pro to my sound card via S/PDIF but am only receiving signal on the left channel.
See all 10 articles
Focusrite website maintenance
Focusrite Website Issues
List of Fuses used in legacy Focusrite Products
Should I leave my Octopre switched on when not in use?
My compounder gets very hot. Is this a problem?
I am not sure where the connectors need to go when fitting the ADAT card in my Platinum Octopre LE?
See all 9 articles
What is the Dice Tool? Where can I get it?
The Mac OS X firmware updater keeps failing. What do I do?
I can hear distortion on channels 2,4,6 and 8 of my Platinum Octopre - how can I get rid of it?
Why does Focusrite Control display "Mixer is disabled at this sample rate"?
No Hardware Connected Focusrite Control on Mac
How to fully uninstall Focusrite Control from your computer
Using Sample Rate Follow with RedNet Control 2.0
Focusrite Control is showing 'No Hardware Connected'
Focusrite iOS Control || My interface isn't appearing in the app!
See all 13 articles
"This installer can't be opened because Apple cannot check it for malicious software"
No Valid UPN
Do I have to have speakers connected to my audio interface?
Scarlett Solo Troubleshooting on PC
Why can't I get sound in from my headset mic?
See all 32 articles
I'm seeing "Error creating Forte Control COM component" when trying to install Forte Control on Windows 10
Softube plugins & iLOK License manager will not open on Windows
Why does Liquid Mix only run in one processor on my multiprocessor computer?
Why are Liquid Mix plugins disabled in Digital Performer when the GUI is closed?
Error message when installing Liquid Mix emulations: 'The Installer could not install some files in"/".'
My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")
See all 15 articles
Audio & playback problems
I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) or 10.15 (Catalina) on my Mac
Why Can't I Hear Myself While Recording Into Adobe Audition?
Bus Powered Scarlett Troubleshooting Guide
I'm losing audio in Windows when I switch applications
I only hear sound from my left speaker/headphone
1st Gen Scarlett interfaces - No playback or metering from ASIO applications.
See all 57 articles
How do I optimise buffer settings in Digital Performer for use with Liquid Mix?
I'm hearing an echo when using Zero Latency/direct Monitoring
Why do I hear latency when using the Direct Monitoring feature on my interface?
Does analogue-to-digital conversion cause latency?
Firewire buffer size cannot be changed in the DAW ASIO control panel
Why can't I hear my MIDI keyboard?
How do I check the driver version installed and connecting my interface on Windows?
RedNet X2P "Session Limitation Reached" message
Only the 'Power' and 'LKD' LEDs are lit on my Saffire Pro, not the 'FW' LED.
What does the 'LKD' LED on my Saffire mean?
My microphone is not working when connected to the 1/4" jack input
See all 31 articles