Troubleshooting
Hardware
- My ISA unit is not working - how can I reset it?
- Why do I hear white noise when I turn up the gain on my interface?
- What is the warranty on my Focusrite product?
- Why is the display on my Control 2802 dim?
- 2802 Faders are moving on their own when using Pro Tools
- Meter calibration on the ISA Two
Digital
- Sample Rate, Bit Depth & Buffer Size Explained
- My ISA card is synced internally but the receiving device looses sync resulting in the signal cutting out/digital distortion.
- No audio via optical S/PDIF
- Step-down/up transformers and digital sync problems with the Octopre.
- Does the Octopre auto-sense sample frequency and bit depth?
- I have connected my VoiceMaster Pro to my sound card via S/PDIF but am only receiving signal on the left channel.
Technical Articles
- Focusrite website maintenance
- Focusrite Website Issues
- My iPad gets hot when using it with the iTrack Dock
- List of Fuses used in Focusrite Products
- Octopre heat and fan noise.
- Should I leave my Octopre switched on when not in use?
Firmware
- Scarlett 6i6, 18i8, 18i20 input & output routing not working correctly when first connecting interface to computer
- What to Do if a Firmware Update in RedNet Control Does Not Complete
- What is the DiceTool? Where can I get it?
- The Mac OS X firmware updater keeps failing. What do I do?
- I can hear distortion on channels 2,4,6 and 8 of my Octopre - how can I get rid of it?
Control Software
- How to fully uninstall Focusrite Control from your computer
- Using Sample Rate Follow with RedNet Control 2.0
- Focusrite Control is showing 'No Hardware Connected'
- Focusrite iOS Control || My interface isn't appearing in the app!
- Focusrite iOS Control || Basic setup
- Focusrite iOS Control || Adjusting headphone volume
Troubleshooting Guides
- Contact Details
- RedNet's default to Expansion Mode when connected to Pro Tools HD hardware
- My Scarlett is Showing as an Input, but not as an Output Device on OSX/macOS
- My Mac crashes when I use a Scarlett
- How do I access Live Chat?
- The Phantom power on my VoiceMaster Pro is not working. What can I do?
Software Plug-ins
- D16 Sigmund Plug In Collective - Serial Number already claimed
- I'm seeing "Error creating Forte Control COM component" when trying to install Forte Control on Windows 10
- Softube plugins & iLOK License manger will not open on Windows
- Why does Liquid Mix only run in one processor on my multiprocessor computer?
- Why are Liquid Mix plugins disabled in Digital Performer when the GUI is closed?
- Error message when installing Liquid Mix emulations: 'The Installer could not install some files in"/".'
Audio & playback problems
- Bus Powered Scarlett Troubleshooting Guide
- I'm losing audio in Windows when I switch applications
- I only hear sound from my left speaker/headphone
- 1st Gen Scarlett interfaces - No playback or metering from ASIO applications.
- "AAE error -6117" with Pro Tools | First
- How to disable exclusive mode for Windows audio devices
Latency
- How do I optimise buffer settings in Digital Performer for use with Liquid Mix?
- I'm hearing an echo when using Zero Latency Monitoring
- Why do I hear latency when using the Direct Monitoring feature on my interface?
- Does analogue-to-digital conversion cause latency?
- Firewire buffer size cannot be changed in the DAW ASIO control panel
Connection Issues
- Mains powered Scarlett/Clarett USB connects but Focusrite Control still shows "No Hardware Connected"
- How do I check the driver version installed and connecting my interface on Windows?
- RedNet X2P "Session Limitation Reached" message
- Only the 'Power' and 'LKD' LEDs are lit on my Saffire Pro, not the 'FW' LED.
- What does the 'LKD' LED on my Saffire mean?
- My microphone is not working when connected to the 1/4" jack input