Audio & Playback Problems

• How to fully uninstall Vocaster Hub on Windows
• How to fully uninstall Focusrite Control and the Focusrite Audio Driver on Windows
• Why is my audio glitching using Discord on Mac?
• I can't hear audio from my ALT speakers using Speaker Switching
• Why can I only hear my microphone/guitar in one side of my speakers/headphones?
• Latency Issues with Interfaces

See all 21 articles

Control Software

• Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
• Why isn't Focusrite Control 2 detecting my unit?
• Vocaster not connecting to Vocaster Hub
• Re-Installing Focusrite Control on Windows
• Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
• Why Does Focusrite Control State “Output Routing is not Supported on this Device”?

See all 19 articles

Plug-Ins & Software

• Logic Pro X slows down when I connect my audio interface
• I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
• I registered my Focusrite product but did not receive Pro Tools in the “My Software” section, what should I do?
• What happens if I already have a Pro Tools | First account?
• No eLicenser connected to your computer error
• I'm losing audio in Windows when I switch applications

See all 27 articles

Hardware

• I'm getting little or no signal from my microphone
• What to do if auto gain doesn’t work or no signal is detected?
• How do I stop the firmware update failing on my Scarlett 4th Gen?
• How do I stop the USB icon on the front of my Scarlett 4i4 4th Gen flashing red?
• How do I stop the USB icon on the front of my Scarlett 2i2 4th Gen flashing red?
• Why Do the LEDs on My Device Flash When I Power It On?

See all 41 articles

Registration

• How can I delete my Focusrite account?
• My product's serial number is not being recognised upon registration.
• No Valid UPN
• How can I de-register my product?
• Password Reset Issues
• Site unavailable

See all 8 articles

Contact Details

• How to set up TeamViewer
• Technical Support Contact Details
• How do I access Live Chat?
• TeamViewer guidelines