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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
I cannot see audio input in my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11 (Big Sur)
Windows Microphone Security Access
Why is my audio glitching using Discord on Mac?
Why is my microphone/guitar only on the left?
I only hear sound from my left speaker/headphone
Latency Issues with Interfaces
See all 22 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
Why can't I see the Focusrite Notifier icon in my taskbar on Windows?
Focusrite Control displays "Mixer is disabled at this sample rate"
My Scarlett 3rd gen is not working on my iPad
See all 22 articles
Plug-Ins & Software
I can't activate my Scarlett Plug-in Suite, Bass Station plug-in, V-Station plug-in or Midnight plug-in suite
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
Installing Pro Tools First on Windows - Troubleshooting
I have installed the Pro Tools | First Focusrite Creative Pack, but I cannot access my other free Softube and Red plug ins?
I registered my Focusrite product but did not receive the Pro Tools|First Focusrite Creative Pack in the “My Software” section, what should I do?
What happens if I already have a Pro Tools | First account?
See all 30 articles
Hardware
My Clarett/Saffire/Red Interface is not appearing on Mac OS Big Sur/Catalina/Mojave/High Sierra
Why is my input signal from my Dynamic Mic too low?
Troubleshooting USB interface connection and performance issues
Why can't I get sound in from my headset mic?
48V Phantom Power turns off after restarting my interface
My microphone is not working when connected to the 1/4" jack input
See all 33 articles
Registration
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
How to make sure I receive emails from Focusrite Support
See all 8 articles
Contact Details
Technical Support Contact Details
How do I access Live Chat?
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