Hardware

• Why can I not send/receive MIDI data via the MIDI ports on my Scarlett 3rd Gen?
• My ISA unit is not working - how can I reset it?
• Why do I hear white noise when I turn up the gain on my interface?
• What is the warranty on my Focusrite product?
• Why is the display on my Control 2802 dim?
• 2802 Faders are moving on their own when using Pro Tools

See all 8 articles

Digital

• Pro Tools First - Enable Cloud Functionality Error
• Sample Rate, Bit Depth & Buffer Size Explained
• No audio via optical S/PDIF
• Step-down/up transformers and digital sync problems with the Octopre.
• Does the Octopre auto-sense sample frequency and bit depth?
• I have connected my VoiceMaster Pro to my sound card via S/PDIF but am only receiving signal on the left channel.

See all 10 articles

Technical Articles

• Password Reset Issues
• Focusrite website maintenance
• Focusrite Website Issues
• List of Fuses used in legacy Focusrite Products
• Should I leave my Octopre switched on when not in use?
• My compounder gets very hot. Is this a problem?

See all 10 articles

Firmware

• What is the Dice Tool? Where can I get it?
• The Mac OS X firmware updater keeps failing. What do I do?
• I can hear distortion on channels 2,4,6 and 8 of my Platinum Octopre - how can I get rid of it?

Control Software

• 48V Phantom Power turns off after restarting my interface
• "Searching for devices" issue with Focusrite Control iOS app (Mac)
• Why does Focusrite Control display "Mixer is disabled at this sample rate"?
• No Hardware Connected Focusrite Control on Mac
• How to fully uninstall Focusrite Control from your computer
• Using Sample Rate Follow with RedNet Control 2.0

See all 15 articles

Troubleshooting Guides

• I'm getting clicks, pops or distortion using Discord / Zoom / Teamspeak or another VoIP app on Windows
• "This installer can't be opened because Apple cannot check it for malicious software"
• Site unavailable
• No Valid UPN
• Do I have to have speakers connected to my audio interface?
• Why can't I get sound in from my headset mic?

See all 32 articles

Software Plug-ins

• I'm seeing "Error creating Forte Control COM component" when trying to install Forte Control on Windows 10
• Softube plugins & iLOK License manager will not open on Windows
• Why does Liquid Mix only run in one processor on my multiprocessor computer?
• Why are Liquid Mix plugins disabled in Digital Performer when the GUI is closed?
• Error message when installing Liquid Mix emulations: 'The Installer could not install some files in"/".'
• My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")

See all 15 articles

Audio & playback problems

• I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) or 10.15 (Catalina) on my Mac
• I'm having issues with my interface on a Mac, how do I Delete my Audio Preferences on macOS?
• Why Can't I Hear Myself While Recording Into Adobe Audition?
• Bus Powered Scarlett Troubleshooting Guide
• I'm losing audio in Windows when I switch applications
• I only hear sound from my left speaker/headphone

See all 57 articles

Latency

• How do I optimise buffer settings in Digital Performer for use with Liquid Mix?
• I'm hearing an echo when using Zero Latency/direct Monitoring
• Why do I hear latency when using the Direct Monitoring feature on my interface?
• Does analogue-to-digital conversion cause latency?
• Firewire buffer size cannot be changed in the DAW ASIO control panel

Connection Issues

• Why can't I hear my MIDI keyboard?
• How do I check the driver version installed and connecting my interface on Windows?
• RedNet X2P "Session Limitation Reached" message
• Only the 'Power' and 'LKD' LEDs are lit on my Saffire Pro, not the 'FW' LED.
• What does the 'LKD' LED on my Saffire mean?
• My microphone is not working when connected to the 1/4" jack input

See all 31 articles