Troubleshooting
Hardware
- What is the warranty on my Focusrite product?
- Why is the display on my Control 2802 dim?
- Faders are moving on their own when using fader automation in Pro Tools
- Meter calibration on the ISA Two
- Why does Windows say it is Installing New Hardware when I already ran the Focusrite Installer?
- Incorrect Serial Number during registration
Digital
- I have my ISA card synced internally but the receiving device looses sync resulting in the signal cutting out/digital distortion. What is wrong?
- No audio via optical S/PDIF
- Step-down/up transformers and digital sync problems with the Octopre.
- Does the Octopre auto-sense sample frequency and bit depth?
- I have connected my VoiceMaster Pro via S/PDIF to my sound card but am only receiving signal on the left channel. What is wrong?
- I have connected my unit via S/PDIF but can only hear digital noise from the SPDIF input on my receiving device. What can I do?
Technical Articles
- Focusrite website maintenance
- April Plug-In Collective // Exponential Audio R2 Stereo Reverb Plug-In
- Focusrite Website Issues
- Why will my Scarlett 18i20 not play or record audio at 96Khz on a Mac?
- My iPad gets hot when using it with the iTrack Dock
- Interface latency explained
Firmware
- Scarlett 6i6, 18i8, 18i20 input & output routing not working correctly when first connecting interface to computer
- What to Do if a Firmware Update in RedNet Control Does Not Complete
- Scarlett MixControl tells me it's out of date with respect to the connected device
- What is the DiceTool? Where can I get it?
- The Mac OS X firmware updater keeps failing. What do I do?
- I can hear distortion on channels 2,4,6 and 8 of my Octopre - how can I get rid of it?
Control Software
- How to fully uninstall Focusrite Control from your computer
- Using Sample Rate Follow with RedNet Control 2.0
- Focusrite Control Knowledge Base: Clarett setup and use with additional mic pre-amps
- Focusrite Control is showing 'No Hardware Connected'
- Focusrite iOS Control || My interface isn't appearing in the app!
- Focusrite iOS Control || Basic setup
Troubleshooting Guides
- My Mac crashes when I use a Scarlett
- Live Chat
- The Phantom power on my VoiceMaster Pro is not working. What can I do?
- Saffire 6 USB Troubleshooting Guide
- OctoPre Troubleshooting Guide
- Saffire Pro 14 General Troubleshooting Guide
Software Plug-ins
- Softube plugins & iLOK License manger will not open on Windows
- Why does Liquid Mix only run in one processor on my multiprocessor computer?
- Why are Liquid Mix plugins disabled in Digital Performer when the GUI is closed?
- Error message when installing Liquid Mix emulations: 'The Installer could not install some files in"/".'
- My Forte Suite Plugins won't install on Windows 7 64bit
- My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")
Audio & playback problems
- I only hear sound from my left speaker
- 1st Gen Scarlett interfaces - No playback or metering from ASIO applications.
- "AAE error -6117" with Pro Tools | First
- How to disable exclusive mode for Windows audio devices
- Second Generation Bus Powered Scarlett Interfaces and macOS Sierra 10.12.2 (showing as separate input and output device)
- Why is there constant noise in my monitors?
Latency
- How do I optimise buffer settings in Digital Performer for use with Liquid Mix?
- I'm hearing an echo when using Zero Latency Monitoring
- Why do I hear latency when using the Direct Monitoring feature on my interface?
- Does analogue-to-digital conversion cause latency?
- Firewire buffer size cannot be changed in the DAW ASIO control panel
Connection Issues
- When to connect the iTrack One Pre to a USB charger
- The ‘On’ LED on iTrack One Pre does not light up when connected
- Clarett Windows || Troubleshooting Guide
- My Scarlett 1st Gen will not appear work on Windows PC after installing Scarlett 2nd Gen USB driver 4.x
- Why Is My Red Interface Not Showing Up On The Dante Network?
- Faulty firewire cables.