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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
How to fully uninstall Vocaster Hub on Windows
How to fully uninstall Focusrite Control and the Focusrite Audio Driver on Windows
Why is my audio glitching using Discord on Mac?
I can't hear audio from my ALT speakers using Speaker Switching
Why can I only hear my microphone/guitar in one side of my speakers/headphones?
Latency Issues with Interfaces
See all 21 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Vocaster not connecting to Vocaster Hub
Re-Installing Focusrite Control on Windows
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
Why can't I see the Focusrite Notifier icon in my taskbar on Windows?
See all 18 articles
Plug-Ins & Software
Logic Pro X slows down when I connect my audio interface
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
I registered my Focusrite product but did not receive Pro Tools in the “My Software” section, what should I do?
What happens if I already have a Pro Tools | First account?
No eLicenser connected to your computer error
I'm losing audio in Windows when I switch applications
See all 27 articles
Hardware
I'm getting little or no signal from my microphone
Why Do the LEDs on My Device Flash When I Power It On?
How to Disable USB Restricted Mode on macOS Ventura
Can I monitor my audio interface through my computer’s internal headphone port or speakers?
Why is my input signal from my Dynamic Mic too low?
My Clarett/Saffire/Red Interface is not appearing on my Mac
See all 37 articles
Registration
How can I delete my Focusrite account?
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
See all 8 articles
Contact Details
How to set up TeamViewer
Technical Support Contact Details
How do I access Live Chat?
TeamViewer guidelines
