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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
How to fully uninstall Vocaster Hub on Windows
How to fully uninstall Focusrite Control and the Focusrite Audio Driver on Windows
Why is my audio glitching using Discord on Mac?
I can't hear audio from my ALT speakers using Speaker Switching
Why can I only hear my microphone/guitar in one side of my speakers/headphones?
Latency Issues with Interfaces
See all 21 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Why isn't Focusrite Control 2 detecting my unit?
Vocaster not connecting to Vocaster Hub
Re-Installing Focusrite Control on Windows
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
See all 19 articles
Plug-Ins & Software
Logic Pro X slows down when I connect my audio interface
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
I registered my Focusrite product but did not receive Pro Tools in the “My Software” section, what should I do?
What happens if I already have a Pro Tools | First account?
No eLicenser connected to your computer error
I'm losing audio in Windows when I switch applications
See all 27 articles
Hardware
I'm getting little or no signal from my microphone
What to do if auto gain doesn’t work or no signal is detected?
How do I stop the firmware update failing on my Scarlett 4th Gen?
How do I stop the USB icon on the front of my Scarlett 4i4 4th Gen flashing red?
How do I stop the USB icon on the front of my Scarlett 2i2 4th Gen flashing red?
Why Do the LEDs on My Device Flash When I Power It On?
See all 41 articles
Registration
How can I delete my Focusrite account?
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
See all 8 articles
Contact Details
How to set up TeamViewer
Technical Support Contact Details
How do I access Live Chat?
TeamViewer guidelines