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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
How to fully reinstall Focusrite Control and the Focusrite Audio Driver on Windows
Why is my audio glitching using Discord on Mac?
I can't hear audio from my ALT speakers using Speaker Switching
Why can I only hear my microphone/guitar in one side of my speakers/headphones?
Latency Issues with Interfaces
I cannot see audio input in my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11/12 (Big Sur/Monterey)
See all 20 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Vocaster not connecting to Vocaster Hub
Re-Installing Focusrite Control on Windows
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
Why can't I see the Focusrite Notifier icon in my taskbar on Windows?
See all 18 articles
Plug-Ins & Software
Logic Pro X slows down when I connect my audio interface
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
I registered my Focusrite product but did not receive Pro Tools in the “My Software” section, what should I do?
What happens if I already have a Pro Tools | First account?
No eLicenser connected to your computer error
I'm losing audio in Windows when I switch applications
See all 27 articles
Hardware
I'm getting little or no signal from my microphone
Why Do the LEDs on My Device Flash When I Power It On?
How to Disable USB Restricted Mode on macOS Ventura
Can I monitor my audio interface through my computer’s internal headphone port or speakers?
Why is my input signal from my Dynamic Mic too low?
My Clarett/Saffire/Red Interface is not appearing on Mac OS Monterey/Big Sur/Catalina/Mojave/High Sierra
See all 37 articles
Registration
How can I delete my Focusrite account?
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
See all 8 articles
Contact Details
How to set up TeamViewer
Technical Support Contact Details
How do I access Live Chat?
TeamViewer guidelines
