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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
I cannot see audio input in my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11 (Big Sur)
Why is my audio glitching using Discord on Mac?
I can't hear audio from my ALT speakers using Speaker Switching
Why is my microphone/guitar only on the left?
Latency Issues with Interfaces
Windows Microphone Security Access
See all 19 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Re-Installing Focusrite Control on Windows
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
Why can't I see the Focusrite Notifier icon in my taskbar on Windows?
Focusrite Control displays "Mixer is disabled at this sample rate"
See all 22 articles
Plug-Ins & Software
Logic Pro X slows down when I connect my audio interface.
Publish One Single FREE - TuneCore // Focusrite Plug-in Collective
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
Installing Pro Tools First on Windows - Troubleshooting
I have installed the Pro Tools | First Focusrite Creative Pack, but I cannot access my other free Softube and Red plug ins?
I registered my Focusrite product but did not receive the Pro Tools|First Focusrite Creative Pack in the “My Software” section, what should I do?
See all 31 articles
Hardware
My Clarett/Saffire/Red Interface is not appearing on Mac OS Big Sur/Catalina/Mojave/High Sierra
Why is my input signal from my Dynamic Mic too low?
Troubleshooting USB interface connection and performance issues
Why can't I get sound in from my headset mic?
48V Phantom Power turns off after restarting my interface
My microphone is not working when connected to the 1/4" jack input
See all 33 articles
Registration
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
How to make sure I receive emails from Focusrite Support
See all 7 articles
Contact Details
Technical Support Contact Details
How do I access Live Chat?
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