Troubleshooting
Hardware
- Why can I not send/receive MIDI data via the MIDI ports on my Scarlett 3rd Gen?
- My ISA unit is not working - how can I reset it?
- Why do I hear white noise when I turn up the gain on my interface?
- What is the warranty on my Focusrite product?
- Why is the display on my Control 2802 dim?
- 2802 Faders are moving on their own when using Pro Tools
Digital
- Pro Tools First - Enable Cloud Functionality Error
- Sample Rate, Bit Depth & Buffer Size Explained
- No audio via optical S/PDIF
- Step-down/up transformers and digital sync problems with the Octopre.
- Does the Octopre auto-sense sample frequency and bit depth?
- I have connected my VoiceMaster Pro to my sound card via S/PDIF but am only receiving signal on the left channel.
Technical Articles
- Focusrite website maintenance
- Focusrite Website Issues
- List of Fuses used in legacy Focusrite Products
- Should I leave my Octopre switched on when not in use?
- My compounder gets very hot. Is this a problem?
- I am not sure where the connectors need to go when fitting the ADAT card in my Platinum Octopre LE?
Firmware
Control Software
- Why does Focusrite Control display "Mixer is disabled at this sample rate"?
- No Hardware Connected Focusrite Control on Mac
- How to fully uninstall Focusrite Control from your computer
- Using Sample Rate Follow with RedNet Control 2.0
- Focusrite Control is showing 'No Hardware Connected'
- Focusrite iOS Control || My interface isn't appearing in the app!
Troubleshooting Guides
- "This installer can't be opened because Apple cannot check it for malicious software"
- Site unavailable
- No Valid UPN
- Do I have to have speakers connected to my audio interface?
- Scarlett Solo Troubleshooting on PC
- Why can't I get sound in from my headset mic?
Software Plug-ins
- I'm seeing "Error creating Forte Control COM component" when trying to install Forte Control on Windows 10
- Softube plugins & iLOK License manager will not open on Windows
- Why does Liquid Mix only run in one processor on my multiprocessor computer?
- Why are Liquid Mix plugins disabled in Digital Performer when the GUI is closed?
- Error message when installing Liquid Mix emulations: 'The Installer could not install some files in"/".'
- My license file is not unlocking my plug-ins on a Mac ("Problem installing license file" or "That is not a valid license file")
Audio & playback problems
- ★ I cannot get audio signal into my software since upgrading to macOS 10.14 (Mojave) or 10.15 (Catalina) on my Mac
- Bus Powered Scarlett Troubleshooting Guide
- I'm losing audio in Windows when I switch applications
- I only hear sound from my left speaker/headphone
- 1st Gen Scarlett interfaces - No playback or metering from ASIO applications.
- "AAE error -6117" with Pro Tools | First
Latency
- How do I optimise buffer settings in Digital Performer for use with Liquid Mix?
- I'm hearing an echo when using Zero Latency/direct Monitoring
- Why do I hear latency when using the Direct Monitoring feature on my interface?
- Does analogue-to-digital conversion cause latency?
- Firewire buffer size cannot be changed in the DAW ASIO control panel
Connection Issues
- Why can't I hear my MIDI keyboard?
- How do I check the driver version installed and connecting my interface on Windows?
- RedNet X2P "Session Limitation Reached" message
- Only the 'Power' and 'LKD' LEDs are lit on my Saffire Pro, not the 'FW' LED.
- What does the 'LKD' LED on my Saffire mean?
- My microphone is not working when connected to the 1/4" jack input