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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
I cannot see audio input in my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11 (Big Sur)
Why is my audio glitching using Discord on Mac?
I can't hear audio from my ALT speakers using Speaker Switching
Why is my microphone/guitar only on the left?
I only hear sound from my left speaker/headphone
Latency Issues with Interfaces
See all 22 articles
Control Software
Focusrite Control is showing 'No Hardware Connected' or 'No Hardware Detected'
Re-Installing Focusrite Control on Windows
Focusrite USB Driver will not install on my Windows 7 machine (digital signature problem)
Why Does Focusrite Control State “Output Routing is not Supported on this Device”?
Why can't I see the Focusrite Notifier icon in my taskbar on Windows?
Focusrite Control displays "Mixer is disabled at this sample rate"
See all 23 articles
Plug-Ins & Software
I see the following error message when trying to install my software - "The package was signed with a certificate that has expired"
Installing Pro Tools First on Windows - Troubleshooting
I have installed the Pro Tools | First Focusrite Creative Pack, but I cannot access my other free Softube and Red plug ins?
I registered my Focusrite product but did not receive the Pro Tools|First Focusrite Creative Pack in the “My Software” section, what should I do?
What happens if I already have a Pro Tools | First account?
No eLicenser connected to your computer error
See all 29 articles
Hardware
My Clarett/Saffire/Red Interface is not appearing on Mac OS Big Sur/Catalina/Mojave/High Sierra
Why is my input signal from my Dynamic Mic too low?
Troubleshooting USB interface connection and performance issues
Why can't I get sound in from my headset mic?
48V Phantom Power turns off after restarting my interface
My microphone is not working when connected to the 1/4" jack input
See all 33 articles
Registration
My product's serial number is not being recognised upon registration.
No Valid UPN
How can I de-register my product?
Password Reset Issues
Site unavailable
How to make sure I receive emails from Focusrite Support
See all 7 articles
Contact Details
Technical Support Contact Details
How do I access Live Chat?
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