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Troubleshooting
Troubleshooting
Steps to help you solve any problems you may have with your interface.
Audio & Playback Problems
I cannot get audio signal into my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11 (Big Sur)
I'm getting clicks, pops or distortion using Discord / Zoom / Teamspeak or another VoIP app on Windows
Why does audio from my headset sound unusual?
I only hear sound from my left speaker/headphone
1st Gen Scarlett interfaces - No playback or metering from ASIO applications.
Why is there constant noise in my monitors?
See all 19 articles
Control Software
My Scarlett 3rd gen is not working on my iPad
48V Phantom Power turns off after restarting my interface
"Searching for devices" issue with Focusrite Control iOS app (Mac)
Why does Focusrite Control display "Mixer is disabled at this sample rate"?
No Hardware Connected Focusrite Control on Mac
RedNet X2P "Session Limitation Reached" message
See all 20 articles
Plug-Ins & Software
Why Can't I Hear Myself While Recording Into Adobe Audition?
"This installer can't be opened because Apple cannot check it for malicious software"
Pro Tools First - Enable Cloud Functionality Error
Installing Pro Tools First on Windows - Troubleshooting
I'm losing audio in Windows when I switch applications
My Scarlett is Showing as an Input, but not as an Output Device on OSX/macOS
See all 22 articles
Hardware
Why can I not send/receive MIDI data via the MIDI ports on my Scarlett 3rd Gen?
Why can't I hear my MIDI keyboard?
Why can't I get sound in from my headset mic?
My ISA unit is not working - how can I reset it?
Only the 'Power' and 'LKD' LEDs are lit on my Saffire Pro, not the 'FW' LED.
My microphone is not working when connected to the 1/4" jack input
See all 29 articles
Registration
Password Reset Issues
Site unavailable
No Valid UPN
How can I de-register my product?
My product's serial number is not being recognised upon registration.
How to make sure I receive emails from Focusrite Support
See all 8 articles
Contact Details
Technical Support Contact Details
How do I access Live Chat?
