The following guidelines are intended for customer's preparing to connect with us via Teamviewer remote access software.

You have requested the assistance of a Focusrite technical support representative through a remote connection to your computer. The ability for Focusrite to remotely access your computer significantly enhances Focusrite's ability to resolve your technical problem quickly. You understand that by requesting such assistance, you will be providing Focusrite technical support personnel with access to and control of your computer. In addition, you may be providing Focusrite technical support personnel with access to files that reside on your computer. Remote access services are provided at your sole risk.
 
By initiating the TeamViewer session you are confirming that:
(1)    you have authority to bind yourself to the terms of the disclaimer below;
(2)    you have authority to allow Focusrite remote access to the computer and this access does not violate any other terms or conditions that you might be subject to; and
(3)    you agree to allowing Focusrite remote access to your computer to perform technical support services.
 
Focusrite disclaims all warranties and conditions with regard to the technical support services including all implied warranties. In no event shall Focusrite be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the provision of technical support services or the software / systems used to grant such services.