How To Install TeamViewerQS
Please read our Teamviewer guidelines before downloading and installing the Teamviewer Quick Support Client: TeamViewer guidelines
Please go here to download TeamViewer: focusrite.com/share
When you arrive at this website, your browser will automatically download TeamViewer to your computer's Downloads Folder. If you're on a Mac it will be in Finder, or if you're on Windows it will be in your File Explorer folders.
For macOS
TeamViewer will no longer be actively supporting macOS 10.11 and macOS 10.12 operating systems for upcoming TeamViewer releases. Please visit this website to find earlier versions of TeamViewerQS: Previous versions of TeamViewer
Double-click the downloaded file and go through the installation process. Please be sure to accept the EULA and DPA, and click continue.
If you accidentally close the Review System Access window, you can manually configure the system access from the System Settings app.
macOS Ventura 13 and onwards
System Preferences > Privacy and Security > Accessibility and Screen & System Audio Recording
macOS Monterey 12 and below
System Preferences > Security and Privacy > Privacy
When you are in this window, put a checkmark next to TeamViewerQS to grant access. ONLY grant us access to Accessibility and Screen Recording. Please be sure to click the lock to make changes.
After granting access, TeamViewer displays a window that contains an ID and password. Please lend this information to your agent so they can access your computer and control your mouse.
After you restart your computer, your ID will remain the same, but your password will change. This will lock the agent out of your computer. To continue troubleshooting, reopen TeamViewer (located in your apps folder) and give them the new password.
For Windows
Double-click the downloaded file and go through the installation process. Please be sure to accept the EULA and DPA.
Once finished installing, a small window will appear with an ID and Password. Please lend this to your agent.
After you restart your computer, your ID will remain the same, but your password will change. This will lock the agent out of your computer. To continue troubleshooting, reopen TeamViewer (located in your apps folder) and give them the new password.
How to uninstall TeamViewerQS
After the TeamViewer session has finished, you can choose to uninstall the TeamViewerQS client from your device.
For macOS
- Open the TeamViewer preferences.
- Open the Advanced tab.
- Under Uninstall, click the “Uninstall” button to remove TeamViewer from the computer.
- Restart your computer
For Windows
- Open the Control Panel.
- Under Programs, click the “Uninstall” a Program link.
- Select the TeamViewer program and right click, then select Uninstall/Change.
- Follow the prompts to finish the uninstallation of the software.
- Restart your computer
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