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Focusrite Audio Engineering

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Focusrite Help Centre

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  1. Focusrite Audio Engineering
  2. Troubleshooting
  3. Audio & Playback Problems

Audio & Playback Problems

  • How to fully reinstall Focusrite Control and the Focusrite Audio Driver on Windows
  • Why is my audio glitching using Discord on Mac?
  • I can't hear audio from my ALT speakers using Speaker Switching
  • Why can I only hear my microphone/guitar in one side of my speakers/headphones?
  • Latency Issues with Interfaces
  • I cannot see audio input in my software on macOS 10.14/15 (Mojave/Catalina) or macOS 11/12 (Big Sur/Monterey)
  • Windows Microphone Security Access
  • I'm getting clicks, pops or distortion using Discord/Zoom/Teamspeak or VoIP app on Windows
  • I'm having issues with my interface on a Mac, how do I Delete my Audio Preferences on macOS?
  • I have to set the gain on my interface high to get a good input level
  • Why does audio from my headset sound unusual?
  • Troubleshooting DPC latency
  • Why is there unwanted hum/noise in my monitors?
  • I'm hearing an echo when using Direct Monitoring
  • "My device has no input or output controls" in System Preferences under Sound
  • Why can I still hear input signal when I'm not recording or when my recording software is not open?
  • Why will my Scarlett 18i20 1st Gen not play or record audio at 96 kHz on a Mac?
  • Why am I getting electronic interference on my recordings with the iTrack Pocket?
  • My audio interface only records on the left side with Keynote/QuickTime on Mac
  • What can I do if I hear clicks and pops or have sync problems with my OctoPre?
Focusrite Audio Engineering
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