Applies to Focusrite interfaces on Windows
We recommend disabling any third party antivirus or firewall software, before installing any Focusrite software. It's also good practice to right-click the installer .exe file and select Run As Administrator.
We have come across some anti-cheat engines causing issues. If you have any anti-cheat engines (e.g. Riot Vanguard or EA Anticheat) running on the computer, please make sure to disable it before installing any Focusrite software.
If the problem persists, follow the steps under the error message you see below.
Bluescreens (BSODs)
We have seen multiple reports of BSODs on some Windows 10 & 11 systems when using our driver with McAfee antivirus installed.
To fix this, follow the steps in this article: Blue Screens with McAfee Antivirus.
Microsoft Visual C++ Redistributable or 'mfc140.dll' Installation issue
This can be caused by an old Microsoft Visual C++ Redistributable installation. You may see either of the following error messages:
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To resolve this, follow the steps below.
- Download the Microsoft troubleshooter from here.
- Head to your Downloads folder, and double click the MicrosoftProgram_Install_and_Uninstall.meta file to run the troubleshooter.
- Click Next.
- Click Uninstalling.
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Select the Visual C++ Redistributable version seen in the error message when running the Focusrite Installer, and select Next.
- Select Yes, try uninstall.
- Run the Focusrite Installer again.
'focusritePal64.dll' Install Issue
This can be caused by having third party anti-virus running on the system. To resolve this, disable any antivirus on your computer, and run the Focusrite installer again. You can then re-enable your antivirus after successfully installing the Focusrite software.
Windows Cannot Initialize the device driver for this Hardware
This can occur when antivirus software interrupts the Focusrite driver installation, or if you skip past the Microsoft Visual C++ Redistributable problem. You may see a (Code 37) Windows Cannot Initialize the device driver for this Hardware error in Device Manager.
To fix this, disable any antivirus and run the installer again as Administrator (right-click the installer .exe file and select Run As Administrator). If the Redistributable error message appears, then please complete the steps outlined above.
If this article hasn't helped you, please feel free to search again at the top of this page or, to contact support, please click here.