Applies to: Scarlett 2nd Gen 6i6, 18i8, 18i20, all Clarett interfaces
Some cases it is necessary to reinstall Focusrite Control for driver related and or No Hardware Connected issues. Below is a link of steps to help steam-line this process for Windows. Please follow the steps below.
First, we want to make sure the interface is disconnected from the PC.
Open Control Panel on your PC.
Select Programs > Programs and Features
Sort the list of programs alphabetically by Publisher
Find Focusrite in the Publisher column
Select the listing for Focusrite Control and uninstall.
Select the listing for the Focusrite USB driver and uninstall.
Navigate to your Windows C: Drive and delete the Focusrite Folder.
(You may need to the end the task for any Focusrite related items in your Task Manager if unable to delete folder)
Empty the Recycle Bin.
Disable any Anti Virus on your PC.
Restart the PC.
Once the PC has restarted - install the latest version of Focusrite Control from the Focusrirte download portal below.
During the installation not select Full Install if you are using USB Focusrite interface like a Scarlett. Select USB Driver + Control Software. *Select Full Install if using ThunderBolt devices like a Clarett TB*
Restart the PC after the Focusrite Control installation.
Reconnect your interface after the PC has completely restarted.
Open Focusrite Control once the PC has recognized the interface being connected to the ports.