Applies to: Scarlett 2nd Gen 6i6, 18i8, 18i20, all Scarlett 3rd Gen + Clarett interfaces

In some cases, it is necessary to reinstall Focusrite Control for driver-related and or No Hardware Connected issues. Below is a link of steps to help steam-line this process for Windows. Please follow the steps below.

First, we want to make sure the interface is disconnected from the PC.

1. Open Control Panel on your PC.
2. Select Programs > Programs and Features
3. Sort the list of programs alphabetically by Publisher
4. Find Focusrite in the Publisher column
5. Select the listing for Focusrite Control and uninstall.
6. Select the listing for the Focusrite USB driver and uninstall it.
7. Navigate to your Windows C: Drive and delete the Focusrite Folder. (You may need to end the task for any Focusrite related items in your Task Manager if unable to delete folder)
8. Empty the Recycle Bin.
9. Disable any Anti Virus on your PC.

Restart the PC.

Once the PC has restarted - install the latest version of Focusrite Control from the Focusrirte download portal below– When installing Focusrite Control, please right-click the installer and choose Run As Administrator.

Focusrite Downloads

During the installation: 

• If you are using USB Focusrite interface like a Scarlett or Clarett USB. Select USB Driver + Control Software.
• If you have a Clarett Thunderbolt interface select Thunderbolt driver + Control software

Restart the PC after the Focusrite Control installation.

Reconnect your interface after the PC has completely restarted.

Open Focusrite Control once the PC has recognised the interface.