If you are having trouble logging in to your customer portal account due to a password not being accepted, please follow the steps below in order to reset your password.

1. Head to id.focusritegroup.com, enter your email address
   Click "Continue":

   

2. Click on the "Forgot your password?" link:

   

3. You'll should now see this screen:

   

   If it has not been received after a few minutes, please ensure to check the junk/spam folder in case this is filtered out of your main inbox
   If it has still not been received, click on the "Resend" link

4. You will receive an email with a link to reset your password:

   

5. This link will take you to the page below
   Enter your new password in the "New password" and "Retype new password" fields (highlighted in green), then click 'Change password':

   

6. You will see the confirmation message below
   Click 'Back to login' to log in with your new password. 

If you encounter any further trouble with your password reset, please do not hesitate to get in touch with our support team through the link below:

Contact Focusrite Support