How to make sure I receive emails from Focusrite Support

Applies To: All Products

While we have taken many steps to make sure that you receive email responses from our support team in your inbox, occasionally they are mistakenly identified as spam. If you have submitted an email request to us it's a good idea to ensure that our support email address ( is added to your email address' Contacts/Safe List. 

If you find an email from us in your spam folder, please mark it as "Not spam".

Please note: we do not recommend starting a new ticket by emailing the above email address. Instead, for the quickest and most effective support please submit a request here


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