Submit a ticket
The best way to contact us for help is to use our Live Chat or create a support ticket at:
support.focusrite.com/hc/en-gb/requests/new
Live Chat
Live chat is generally in use 24 hours, 7 days a week. You can find out how to live chat with us here:
support.focusrite.com/hc/en-gb/articles/207881129-Live-Chat
Australia
Phone support is in Australia:
- Phone number: (+61) 1800 518 192
- Opening hours: Monday - Friday, 11:30 am - 4 pm and 5 pm - 8 pm GMT +10.
Germany
Phone support is available in Germany:
- Phone number: +49 (0) 3086 - 30 09 777
- Opening hours: Monday to Friday, 9 am - 5 pm (CET(+1) time).
Japan
Email support is available at:
UK
Phone support is available in the UK:
- Phone number: +44 (0) 1494 414288
- Opening hours: Monday to Friday all day*, Saturday and Sunday 9:30 am - 6 pm (UK time).
- *Phone Support begins at 11AM (UK time) on Thursday.
USA
Phone support is available in the USA:
- Phone number: (310) 322-5500
-
Opening hours: Monday - Friday, 8 am - 1 pm and 2 pm - 6 pm (Pacific Time).
US customers may speak to another region's Support Team beyond these specified hours by calling the same phone number.
**Please note the US office will be closed from 3:30pm PST on Thursday, June 18th through Friday, June 19th in observance of Juneteenth** Normal hours will resume Monday, June 22nd.
Other countries
For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details here: