Upgrade available
Focusrite Control 2 now supports Scarlett 3rd Gen, Clarett+, Clarett USB, and Scarlett 2nd Gen (6i6, 18i8, and 18i20) — if you're having issues with Focusrite Control, we recommend upgrading to Focusrite Control 2 if your operating system is supported.
Applies to Scarlett Solo and 2i2 (3rd Generation)
When using the Scarlett Solo or 2i2 3rd Gen, the Output Routing section in Focusrite Control is not used. It is therefore correct to see the message 'Output Routing is not Supported on this Device'.
As Scarlett Solo and 2i2 3rd Generation only have two output channels, stereo playback from the software on your computer will be automatically routed to the stereo outputs on the interface.
If you connect a Scarlett Solo or 2i2 3rd Gen to your computer and open the Output Routing tab in Focusrite Control, you'll see the message Output routing is not supported on this device. This is entirely normal with these models and does not stop audio from your computer from being played through the outputs on the Solo or 2i2.
On other Scarlett interfaces within the range that feature a greater number of output channels, the Output Routing section of Focusrite Control is used to adjust the routing of signals to the outputs. With compatible interfaces, Focusrite Control is the application used to adjust hardware settings, such as enabling “Air” mode or toggling between “Line” and “Instrument” inputs.
I can't hear audio from my Scarlett
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Make sure the interface is selected as the audio output device for your computer.
On a Mac, you can find this in System Settings > Sound.
On Windows, you can find this in Settings > System > Sound.
The videos below will walk you through where to find this setting.
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If you're playing audio from a digital audio workstation (DAW), make sure the interface is selected in the audio settings.
If you're unsure how to do this, see our list of DAW set up articles:
- Try another pair of speakers or another pair of headphones. If you're using speakers, you should test with other audio cables and if you're using a pair of headphones that need an adaptor to connect them to the interface, test another adaptor.
- Make sure the Monitor dial on the interface is turned up. On the Solo, one dial controls the volume to the speakers and the headphone outputs, whereas on the 2i2, there are separate dials for the speaker and headphone outputs.
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