We are aware of an issue that can cause RedNet Control to incorrectly show a warning message stating that the internal fans in your RedNet A8R, RedNet A16R or RedNet MP8R have stopped working.

This occurs in RedNet Control:

• 2.4.0
• 2.4.1
• 2.4.2
• 2.4.3.

This message will state:

"The device "[your_device_name]" is experiencing a fan failure. Please turn off the device and contact Focusrite Pro support urgently."

If you see this message then please note:

It is very, very unlikely that there's a genuine issue with the fans in your unit.

Please update to the latest version of RedNet Control 2 (2.4.4 or later) which will fix this problem. You can obtain that from the Downloads section of our site.

You can verify whether the fans in your unit are working or not by either:

• Looking through the side vents
• Putting your ear close to those vents.

The fans are very quiet but when the device is switched on you will be able to hear them if you position your ear very near to the vent.