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"This package is incompatible with this version of macOS"

Applies to RedNet Control 2 on macOS.

When you install or update RedNet Control 2, the error message this package is incompatible with this version of macOS can appear if you select the incorrect destination for installation.

A screenshot of the error message that appears during installation that reads, 'this package is incompatible with this version of macOS. The package is trying to install content to the system volume. Contact the software manufacturer for assistance'; a 'Quit' button appears beneath the error message.

You can resolve this issue and allow RedNet Control 2 to install or update by completing the following steps.

1. Close the installer:

  • If you see this error message, click Quit to close the installer.

2. Run the installer again:

  • If you were originally prompted to update when launching RedNet Control 2, go to Help 🡆 Check for Updates, and the same prompt to update will appear again.
  • If you downloaded the installer separately, simply relaunch it.

3. Wait at the Destination Select stage:

  • When you reach the Destination Select stage, multiple disks may appear, including two identical copies of your Mac's main drive. These disks may appear greyed out.
  • Examining additional disks… will appear beneath the disks. Wait for this message to disappear.

A screenshot of the RedNet Control 2 installer at the Destination Select stage. The installer reads, 'Select a Destination. Select the disk where you want to install the RedNet Control 2 software.' Two greyed out hard disk drive icons appear below, labelled identically, and with identical total space and available space. Beneath this, another message reads, 'Examining additional disks…' with a button to 'Go Back' and a greyed out 'Continue' button

4. Select the disk on the left:

  • Once the Examining additional disks… message disappears, both disks should no longer be greyed out.
  • Of the two identical disks, select the one on the left.
  • Click Continue to proceed with the installation.

Another screenshot of the RedNet Control 2 installer at the Destination Select stage. However, the two hard disk drive icons are no longer greyed out, and the left icon is selected, with a green downwards arrow and grey selection box indicating this. The 'Examining additional disks…' message has been replaced with a message detailing the amount of space required for the installation and the name of the selected disk; the 'Continue' button is also no longer greyed out.

5. Complete the installation:

  • The installation should now continue as normal, without the error message you saw previously.

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