Applies to Focusrite Control 2 and Focusrite Control 2 Mobile

The Focusrite Control 2 app for iOS and Android allows you to remotely control your devices via Focusrite Control 2 on your desktop computer.

It requires the device to be connected to your desktop computer and the Focusrite Control 2 desktop app to be installed and running. You can download Focusrite Control 2 for desktop from here.

If you are having trouble pairing the iOS or Android app to your computer, the following steps may help.

Troubleshooting

1. Check that you have a supported device. Focusrite Control 2 mobile currently supports:

• ISA C8X
• Scarlett 4th Generation
• Scarlett 3rd Generation
• Clarett+ and Clarett USB
• Scarlett 6i6, 18i8 and 18i20 2nd Generation

2. Restart the Focusrite Control 2 mobile and desktop apps, and try pairing again.
3. Check that your computer and your iOS/Android device are both on the same network.
4. Ensure Focusrite Control 2 on your desktop is not being blocked by your computer's firewall. To check this, follow the steps below.

Windows

1. Open the Start Menu and search for Control Panel. 
2. Open the Control Panel and go to System Security > Windows Defender Firewall > Allowed apps.
3. Scroll down the list and ensure the Public checkbox for Focusrite Control 2 is ticked.

macOS

1. Open Settings and go to Network > Firewall > Options. 
2. Ensure Focusrite Control 2 is set to Allow incoming connections.

iOS

Ensure the app has access to the local network in your device's settings.

1. Go to Settings > Apps > FC2.
2. Enable Local Network.
3. Enable Camera, which will allow you to scan the QR code on your computer.

Android

1. Go to Settings > Apps > FC2 > Permissions.
2. Ensure Camera is Allowed.

I still can't pair my devices

1. Make sure you have no third-party antivirus or firewall that may block the connection.

2. Ensure any VPNs are disabled/disconnected on both the desktop and mobile device.

3. If multicast is not enabled on your router, you will not be able to connect your mobile device to Focusrite Control 2 on your computer. 

   This setting will differ depending on the router you have, and we would advise checking your router settings with the manufacturer.

4. Check that both devices are on the same subnet. When using almost all 'home' routers, this will be done automatically and should only be an issue if you have a more complex network set up.

   If you have a 'Home' and 'Guest' wireless network set up, these will likely be on different subnets, and devices on each network will not be able to talk to each other.

If this article hasn't helped you, please feel free to search again at the top of this page or, to contact support, please click here.