Applies to: Clarett range
Should you encounter any problems using your Clarett interface with a Windows PC we would recommend checking the following points:
- Are you connecting the Clarett to a proper Thunderbolt port, or to a DisplayPort?
The connector that each port uses is the same, a Thunderbolt port should have the Thunderbolt logo next to it:
Please note that Thunderbolt 3 connections over USB-C connectors via an adapter are not yet supported, official support will be added in a later update to the Clarett Windows driver.
- Are you running a supported operating system?
Windows 8.1 and Windows 10 are fully supported, however Windows 7 is not. It's possible that the Clarett Windows driver will work on Windows 7 systems however this is completely untested and you may well run into problems - we would always recommend using a supported operating system.
- Do you have the Intel Thunderbolt Software installed and running on your computer?
This software is necessary when connecting any Thunderbolt device to a Windows computer. It should be pre-installed on any Windows computer that comes with a built-in Thunderbolt port, though it may not be installed if you've added a Thunderbolt port to your computer over a PCIe + header expansion card.
If you haven't installed the software, you can get the latest version here: https://downloadcenter.intel.com/download/23742/Thunderbolt-Intel-Thunderbolt-driver
Please note: though the installer mentions Windows 7 and 8.1 only, we haven't encountered any problems using this on Windows 10 systems.
- Have you set the Clarett to 'Always Connect' in the Intel Thunderbolt Software'?
Thunderbolt devices must be given permission to connect, when you first connect a Clarett ensure that you select the 'Always Connect' option.
- Have you ensured that you have the latest BIOS revision for your computer/motherboard installed?
This is particularly important if you've added the Thunderbolt port via a PCIe + header expansion since your computer may not have shipped with a BIOS version that supports Thunderbolt. Please check with the computer/motherboard manufacturer and ensure that you have the latest BIOS revision installed.