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Clarett Windows || Troubleshooting Guide

Applies to: Clarett range

Should you encounter any problems using your Clarett interface with a Windows PC we would recommend checking the following points:

- Are you connecting the Clarett to a proper Thunderbolt port, or to a DisplayPort?

The connector that each port uses is the same, a Thunderbolt port should have the Thunderbolt logo next to it: 

Please note that Thunderbolt 3 connections over USB-C connectors via an adapter are not yet supported, official support will be added in a later update to the Clarett Windows driver.

 

- Are you running a supported operating system?

Windows 8.1 and Windows 10 are fully supported, however Windows 7 is not. It's possible that the Clarett Windows driver will work on Windows 7 systems however this is completely untested and you may well run into problems - we would always recommend using a supported operating system.

 

- Do you have the Intel Thunderbolt Software installed and running on your computer?

This software is necessary when connecting any Thunderbolt device to a Windows computer. It should be pre-installed on any Windows computer that comes with a built-in Thunderbolt port, though it may not be installed if you've added a Thunderbolt port to your computer over a PCIe + header expansion card. 

If you haven't installed the software, you can get the latest version here: https://downloadcenter.intel.com/download/23742/Thunderbolt-Intel-Thunderbolt-driver

Please note: though the installer mentions Windows 7 and 8.1 only, we haven't encountered any problems using this on Windows 10 systems.

 

Have you set the Clarett to 'Always Connect' in the Intel Thunderbolt Software'?

Thunderbolt devices must be given permission to connect, when you first connect a Clarett ensure that you select the 'Always Connect' option.

 

Have you ensured that you have the latest BIOS revision for your computer/motherboard installed?

This is particularly important if you've added the Thunderbolt port via a PCIe + header expansion since your computer may not have shipped with a BIOS version that supports Thunderbolt. Please check with the computer/motherboard manufacturer and ensure that you have the latest BIOS revision installed.

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