How do I access Live Chat?

Live chat is available between 7:30am and 1am GMT Monday to Thursday (11:30pm to 6pm Pacific time) and 1pm to 1am GMT on Fridays GMT (5am to 6pm Pacific time).

To chat with an agent, click the 'Support' widget on any Help Centre page. This will appear as shown in the image below:


When you click the widget, you will be able to search for an answer to your enquiry:



If you do not find an answer to your enquiry, when an agent is available, you will see a 'Live Chat' button appear in the support widget as shown below. Use this to chat with an agent:


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