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How do I access Live Chat?

  • Updated

Live chat is generally in use 24 hours Monday - Friday. If an agent is available, the 'Chat' widget on any Help Centre page will be visible.

If there are no agents available, the 'Chat' widget will not be displayed. Please check back later. 

This will appear as shown in the image below:

The Focusrite home page with the dynamic 'chat' widget in the bottom right corner.

When you click the widget, you will be able to search for an answer to your question:

Search bar in the chat widget.

If you do not find an answer to your enquiry, when an agent is available, you will see a 'Live Chat' button appear in the support widget as shown below. Use this to chat with an agent:

The chat widget with the Live Chat button available in the bottom right corner.

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