This applies to: all USB interfaces
If you are experiencing connectivity or audio performance issues with your USB interface, you should follow these general troubleshooting steps to help overcome your issue:
- Ensure that you have downloaded and installed the latest drivers for your interface from our downloads section.
- Optimise your computer for audio by following the relevant link to the article for your operating system:
- Increase the buffer size - you can do this in the 'Focusrite Notifier' application on Windows (found in the Windows taskbar) or from within a DAW on Mac. Please note this will reduce audio performance issues but increase latency.
- Disconnect any other USB devices you might have connected to the system.
- Connect your interface to other USB ports. Some ports on your system may offer better performance than others.
- If you use a USB hub, bypass this and connect your Scarlett directly to a USB port on your computer. With any audio interface, you must trade performance/latency for stability.
- Connect the interface to its own USB bus. To view what bus your interface is connected to, open Device Manager (available from Control Panel), open the View menu and select “Devices by connection”. Expand the various buses until you find your USB controllers.
Glitchy audio troubleshooting
If you continue to experience clicks/pops/distorted audio after following the steps above, then you may be experiencing an issue relating to DPC Latency. If that's the case, please see our Troubleshooting DPC Latency article.
If you need any further assistance resolving your interface problems then please Contact Technical Support