Troubleshooting USB interface connection and performance issues

This applies to: all USB interfaces

If you are experiencing connectivity or audio performance issues with your USB interface you should follow these general troubleshooting steps to help overcome your issue:

General Troubleshooting
- Ensure that you have downloaded and installed the latest drivers for your interface from our downloads section
- Optimise your computer for audio by following the relevant link to the article for your operating system:
Windows 10
Windows 8
Windows 7

USB Troubleshooting
- Try increasing the buffer size - you can do this from the 'ASIO Control Panel' application on Windows or from within a DAW on Mac. Please note this will reduce audio performance issues but increase latency.
- Try disconnecting any other USB devices that you might have connected to the system.
- Try connecting your interface to other USB ports. Some ports on your system may offer better performance than others.
- If using a USB hub try connecting directly to a USB port on your computer. With any audio interface, you must trade performance/latency for stability. When connected via a hub, this trade off is less favourable.
- Try connecting the interface to its own USB bus. To view what bus your interface is connected to open Device Manager (available from Control Panel), open the View menu and select "Devices by connection". Expand the various busses until you find your USB controllers.

Glitchy audio troubleshooting

If you continue to experience clicks/pops/distorted audio after following the steps above then you may be experiencing an issue relating to DPC Latency. If that's the case, please see our Troubleshooting DPC Latency article.

If you need any further assistance resolving your interface problems then please Contact Technical Support

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