Applies to: Clarett USB range, Scarlett Range, Clarett+ Range

We are aware of compatibility issues when using the following machines: 

• ASUS Zenbook N501VW: i7 6th Generation
• Dell XPS 13: i5 7th Generation
• Lenovo laptops used in conjunction with the “Lenovo ThinkPad Thunderbolt 3 Dock”

This issue compares with similar compatibility issues found on the same machines during our driver testing for Thunderbolt™ 3, also over Type-C connectivity, and we have notified the 3rd party PC companies to gain more information on the issue which we hope we can resolve in the future. 

If you have one of the machines mentioned above, we recommend you connect your Clarett USB or Scarlett interface to a USB A or a USB-C port that does NOT have Thunderbolt capabilities on your computer.