Media Icons Facebook Twitter Google+ RSS Focusrite TV Focusrite Soundcloud

Follow

Clarett USB | Thunderbolt 3 port compatibility

Applies to: Clarett USB range

During the testing phase of our Clarett USB range, we became aware of a compatibility issue on the following machines: 

  • ASUS N501VW: i7 6th Generation
  • Dell XPS 13: i5 7th Generation

This issue correlates with similar compatibility issues found on the same machines during our driver testing for Thunderbolt™ 3, also over Type-C connectivity and we have notified the 3rd party PC companies in an effort to gain more information on the cause of the issue which we hope we can resolve in the future. 

For now, if you have one of the machines mentioned above, we recommend that you connect your Clarett USB via the USB A port using the supplied USB A to USB Type-C cable. 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

Didn't find what you were looking for?

Search again using our search tool.