Applies to: Scarlett, Clarett, & Vocaster

We have seen multiple reports of BSODs on some Windows 10 & 11 systems when using our driver with McAfee antivirus installed. This crash is due to an outdated virtual driver from McAfee called mfehidk.sys. When experiencing this crash you will see either of the following error messages:

mfehidk.sys
or 
KMODE_EXCEPTION_NOT_HANDLED

You can resolve this issue by using the MCPR tool to uninstall McAfee and all related drivers. You can then install the latest version of McAfee from your account.

If you are still experiencing this crash after completing this, please reach out to McAfee support for further assistance.