What to do if you see the error 'Unrecognized username or password':

Please confirm that you have first created an account through this page. 

If you are unable to log in to an existing account, use the Forgotten Password form here and follow the instructions from the email you receive.

If you do not see the password reset email, please confirm that you have entered your email address correctly, and also check your spam/junk folder.

If none of the solutions above resolve your login issue, please reach out to us by email only at customer.service@focusrite.com. Due to our Privacy Policy, we cannot manually reset the password over the phone or our online chat.