Submit a request

Please enter a brief subject line E.g. 'Audio glitching'

To make sure we can help you efficiently, please describe the issue you are experiencing in as much detail as possible. You can attach any screenshots that you feel may help us in diagnosing the problem at the end of this form.

Low – You have a question about how to do something. Normal – A feature is no longer working and it is slowing you down. High – A major feature has stopped working. Urgent – Your product has stopped working and you are unable to make music.

Please note that Scarlett 2nd Generation serial numbers start with V or W.

If you have a delivery tracking number for an order please enter it here.

Add file or drop files here