Applies to: Vocaster Range

If your Vocaster is not appearing in Vocaster Hub or in your System Sound Setting on Windows or Mac, first check the following:

• Is the Computer Symbol Light on the front of the Vocaster lit up Red? If so, the Vocaster might be receiving some power but not able to communicate. Check you've fully inserted the USB cable to the Vocaster and computer by re-connecting the USB cable.
• Try using the Vocaster directly connected to its own USB port on your computer.

If you still have issues, check if the Vocaster is appearing on your computer.

Windows

On Windows systems, you can look in Device Manager to check your interface is being listed correctly. To access this:

Right-Click on the 'Start' icon > Device Manager.

Focusrite interfaces should appear under both: “Sound, Video & Game Controllers” and “Focusrite Audio”.

If your interface is not shown in Device Manager, please test another USB cable and another USB port. If you are still unable to see the interface, please Contact Support.

macOS

On macOS 10.15 (Catalina) - macOS 12 (Monterey), go to:

Apple logo (top-left of Mac display) > About This Mac > System Report > Hardware > USB

On macOS 13 (Ventura) or later, go to:

Apple logo (top-left of Mac display) > About This Mac > More Info... > Scroll down the About section > System Report > Hardware > USB

If your interface is being seen at a hardware level, it will appear under the 'USB Device Tree' section:

If your interface is not shown in the System Report, please test with another USB cable and another USB or Thunderbolt port. 

If this article hasn't helped you, please feel free to search again at the top of this page or, to contact support, please click here.