Submit a request

Please enter a brief subject line E.g. 'Audio glitching'

To make sure we can help you efficiently, please describe the issue you are experiencing in as much detail as possible. You can attach any screenshots that you feel may help us in diagnosing the problem at the end of this form.

Low – You have a question about how to do something. Normal – A feature is no longer working and it is slowing you down. High – A major feature has stopped working. Urgent – Your product has stopped working and you are unable to make music.

Please note that Scarlett 2nd Generation serial numbers start with V or W.

Please let us know when you purchased your device

Your serial number should be on a sticker on the bottom of your unit, next to the bar code.

Please tick this box if you require a new bundle code

Please choose the DAW software that you use

Select the operating system that your computer is running (the computer to which your product is connected)

Add file or drop files here