Applies to: Scarlett Range (all generations), Clarett USB, iTrack Solo
Some VoIP (Voice over IP) applications such as Discord, Zoom and Teamspeak may perform better with Focusrite devices on Windows with the following audio settings:
Sample Rate = 48kHz
Buffer Size = 192 samples
If you're experiencing any problems in a VoIP app then please try following these steps:
- Close your VoIP app
- Click the Focusrite Notifier icon in the taskbar (if you don't see this icon then please read this article)
- Open the Settings menu
- Change the Sample Rate to 48kHz
- Change the Buffer Size to 192 samples
- Open your VoIP app and try again
NOTE: opening an ASIO DAW application (e.g. Ableton Live, Pro Tools, Cubase etc) may change the sample rate/buffer size that your interface is using. Some DAWs don't support a buffer size of 192 samples, meaning that it's not possible to apply the above settings while that DAW is open.
Discord are aware of an issue with their app on Mac that can cause audio problems, please see this article from the Discord Help Centre for updates.