What to do when you can't reset your password:

Please make sure you are signing in to the correct website. Our Online Store and Customer Portal are different accounts and do not share login information. 

Also please be sure that you have tried going through the Forgotten Password link. Go here to reset your password for the Online Store and here to reset your password for the Customer Portal.  

If none of the solutions above resolve your password issue, please reach out to us by email only at customer.service@focusrite.com. Due to our Privacy Policy, we cannot manually reset the password over the phone or our online chat.