Applies to: Clarett USB range
During the testing phase of our Clarett USB range, we became aware of a compatibility issue on the following machines:
- ASUS N501VW: i7 6th Generation
- Dell XPS 13: i5 7th Generation
This issue correlates with similar compatibility issues found on the same machines during our driver testing for Thunderbolt™ 3, also over Type-C connectivity and we have notified the 3rd party PC companies in an effort to gain more information on the cause of the issue which we hope we can resolve in the future.
For now, if you have one of the machines mentioned above, we recommend that you connect your Clarett USB via the USB A port on your computer using the supplied USB A to USB Type-C cable.