Applies to: Scarlett 2nd gen interfaces only.
If you're trying to reactivate your copy of Pro Tools | First because of an issue, or on a new computer and you're getting the error message:
"The Pro Tools | First Focusrite Creative Pack is limited to one activation per Focusrite customer, it appears that this activation has already been used."
When clicking the link in your Focusrite account this is normal as you have already created an Avid account using this link.
It should appear with this screen:
If you click the 'Get started now' button it will take you to the following screen where you will be able to log in to the account you made previously.
Following this you will have the option to download Pro Tools First again and you will be able to activate it as normal using iLok License Manager as outlined in our Getting Started videos: