Applies to: Clarett Range

Updated 18th December 2020

Requirements:

- Computer with Thunderbolt 3 port (Thunderbolt 1 and 2 systems are not supported, but may work)

- Windows 10 64-bit operating system

- Intel processor*

- Thunderbolt 3 to Thunderbolt 2 adapter**

- Configured as per our optimisation and troubleshooting steps outlined in this article

- The latest version of Focusrite Control (3.7.1 from our beta site)

The following systems have been seen to work well with Clarett devices:

On particular systems we have seen an issue that can sometimes cause short bursts of output-only glitches with the Clarett Thunderbolt range.

Systems that have exhibited playback problems with Claretts:

If you’re unsure as to what Thunderbolt Controller chipset your machine has then you can check by:

- Navigating to Device Manager (right-click the Windows icon and select "Device Manager")

- Expand "System Devices"

- Locate the "Thunderbolt Controller" in this section:

If your computer has one of the potentially problematic Thunderbolt Controllers listed above and you encounter sporadic output glitching then please Contact Technical Support and we can run a scan to determine whether the issue is caused by the Thunderbolt implementation on your computer or by something else (in which case we can troubleshoot). Please note that the aforementioned “scan” can only be run when a Focusrite Clarett Thunderbolt interface is connected to the computer in question.

* We haven’t yet validated the performance of our Thunderbolt devices on any Windows systems with AMD processors. This is something we’re aiming to complete in the near future and we will update this article when that testing is complete. For the time being we are supporting Intel-based systems only.

** We’ve seen differing performance between the various Thunderbolt 3 to Thunderbolt 2 adapters on the market depending on what particular computer they’re used in conjunction with. On some systems an adapter will allow for “hot-plugging” (connecting/disconnecting the Focusrite interface while the computer is switched on), on other systems the same adapter does not allow for this.

This being the case, we can’t recommend a specific adapter. All we can advise is trying one adapter (e.g. the Apple Thunderbolt 3 to Thunderbolt 2 adapter) and, if that doesn’t support hot-plugging either remember to avoid hot-plugging entirely, or try a different adapter (e.g. the Startech or Cable Matters Thunderbolt 3 to Thunderbolt 2 adapters).