Submit a ticket

The best way to contact us for help is to use our Live Chat or create a support ticket at https://support.focusrite.com/hc/en-gb/requests/new.

Live Chat

Live chat is generally in use 24 hours Monday - Friday. You can find out how to live chat with us here: https://support.focusrite.com/hc/en-gb/articles/207881129-Live-Chat .

UK

Phone support is available in the UK on +44 (0) 1494 462246, Monday to Friday, 9:30am - 6pm UK time.

Germany

Phone support is available in Germany on +49 (0)30 863009777, Monday to Friday, 9am - 5pm.

USA

Phone support is available at (310) 322-5500, Monday - Friday, 8am - 1pm and 2pm - 6pm Pacific Time. 

**Please note the US office will be closed from 3:30pm PST on Friday, July 1st through Monday, July 4th in observance of Independence Day** Normal hours will resume Tuesday July 5th.

Australia

Phone support is available at (+61) 1800 518 192 , Monday - Friday, 9:30am - 2pm and 3pm - 6pm GMT+8. 

Other countries

For support in other countries, you can contact your local distributor. You can find all of our distributor's contact details at https://focusrite.com/stores/distributors .