Applies to: Scarlett 2nd Gen Range

If you are experiencing an AAE 6117 error when opening Pro Tools | First on Windows, this can be caused by Pro Tools | First being unable to access the driver for the interface as it's being used by another application/process. We've seen occasions in which Pro Tools | First can get stuck in this state.

This issue should not occur with Pro Tools First 12.8.2 or later - if you're using an earlier version of Pro Tools First then please update either from your Avid Account (download the updated installer from the 'My Products and Subscriptions page) or update from the Avid Applications Manager program (Start/Windows icon > All applications > Avid > Avid Application Manager).

If you continue to experience this issue with version 12.8.2 or later of Pro Tools First then please try performing the following procedure:

• Close Pro Tools | First
• Go to Control Panel > Sound. Disable all devices under Playback and Recording.
• Install ASIO4ALL: http://www.asio4all.com/ (this is not needed to run the Scarlett but having another ASIO driver present can help get Pro Tools | First out of this state).
• Disconnect the Scarlett from the computer.
• Launch Pro Tools | First again. You should now be able to open it and select the ASIO4ALL driver.
• Create a session, then fully close Pro Tools | First.
• Reconnect the Scarlett to your computer.
• Open Pro Tools | First again.
• Once your session loads, go to Setup > Playback Engine > select the Focusrite driver

You should now be able to use the Scarlett in Pro Tools | First without the error message. At this point you can re-enable the device as a playback/recording device in Windows and uninstall ASIO4ALL if you wish. This issue should also not return after this.