When registering your Scarlett 2nd Gen audio, you will be asked to enter the product's serial number. This can be found on the box and on the underside of the device itself.
We have recently become aware that a small number of 2nd Gen Scarlett's have a letter 'R' placed in the middle of the serial number. If this is the case for you, please enter the serial number without the 'R' - you will find that is accepted by our registration system.
change 'W2222222R2222' to 'W22222222222'
If there continue to be any issues, please contact our Tech Support team here